Privacy Policy

PRIVACY POLICY

BLACK RELIC

Last Updated: 1 October 2026

At Black Relic, your privacy matters to us. We are committed to handling your personal information responsibly and transparently, so you can shop with confidence.

This Privacy Policy explains how Black Relic collects, uses, stores, and shares information when you visit BlackRelic.in, place an order, customise a product, or contact our team.

By using our website, you acknowledge that you have read this policy. Where consent is legally required, we will seek it separately and explain how you can withdraw it.

1. Information We Collect

Depending on how you use our website, we may collect the following categories of information.

Personal Information

  • Name

  • Email address

  • Phone number

  • Billing and delivery address

Order and Transaction Information

  • Products purchased and order history

  • Selected phone model, design, and customisation preferences

  • Payment status, transaction reference, and refund details

  • Customer support requests and order-related communications

Payment card details and UPI credentials: Payments may be processed through third-party payment providers. We do not intend to collect or store your complete payment card credentials, UPI PIN, or banking passwords on our own systems.

Customisation Information

If you personalise a phone case, we may process photographs, artwork, text, or other files you submit to fulfil your order.

Please upload only content you have the right to use. Avoid submitting unnecessary personal or sensitive information.

Technical and Usage Information

When you visit our website, certain information may be collected automatically, depending on the technologies we use. This may include:

  • IP address and browser information

  • Device type and operating system

  • Pages viewed and interactions with the website

  • Referral sources and approximate usage information

  • Cookies and similar technologies

2. How We Use Your Information

We use personal information for legitimate, disclosed purposes, which may include:

  • Processing and delivering your orders

  • Producing customised phone cases according to your instructions

  • Processing payments, cancellations, returns, and refunds

  • Sending order confirmations and delivery updates

  • Responding to customer questions and complaints

  • Maintaining website functionality and security

  • Detecting fraud, misuse, and unauthorised transactions

  • Improving our products, website, and shopping experience

  • Meeting applicable legal, accounting, and regulatory requirements

  • Sending promotional communications where appropriate and legally permitted

We will not use your personal information for unrelated purposes without an appropriate lawful basis.

3. Custom Photos and Uploaded Designs

We understand that personalised products may involve personal photographs or artwork.

When you upload content for a customised phone case, we use it to process, produce, quality-check, and fulfil your order, and to resolve related customer-service issues where necessary.

We do not intend to use your private uploaded photographs in advertisements, public posts, or promotional campaigns without obtaining any additional permission required by law.

Uploaded files may need to be shared with printing partners, production providers, or other service providers involved in fulfilling your order.

We aim to retain these files only for as long as reasonably necessary for production, customer support, dispute resolution, and applicable legal obligations. Actual deletion periods depend on our systems and operational requirements.

4. Cookies and Similar Technologies

BlackRelic.in may use cookies or similar technologies to support essential website functions and, where enabled, analytics or advertising.

These technologies may help us to:

  • Keep your shopping cart functional

  • Remember selected preferences

  • Understand how visitors use our website

  • Improve website performance

  • Measure marketing effectiveness, where applicable

You can manage cookies through your browser settings and any cookie-preference controls we provide. Disabling certain cookies may affect website functionality.

Where consent is required for non-essential tracking, we will obtain it as required by applicable law.

5. When We Share Information

We do not sell personal information as a standalone commercial product.

We may share relevant information with trusted third parties when necessary to operate our store, including:

Payment providers: To process payments, refunds, and transaction verification.

Delivery partners: To ship orders and provide tracking information.

Printing and manufacturing partners: To produce customised products using the details and files required for your order.

Website hosting and technology providers: To maintain our website, storage, security, and order-management systems.

Analytics and marketing providers: Where such services are used and their processing is permitted by applicable law.

Authorities and professional advisers: Where disclosure is legally required or reasonably necessary to establish, exercise, or defend legal claims.

Third-party providers may process information under their own applicable privacy terms and contractual arrangements. We aim to share only the information reasonably necessary for the relevant purpose.

6. Data Storage and Security

We take reasonable measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, and misuse.

Depending on our systems and providers, safeguards may include access restrictions, secure connections, authentication controls, and appropriate data-handling procedures.

However, no online system or method of electronic storage can be guaranteed to be completely secure.

If a personal-data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.

7. Data Retention and Deletion

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, fraud prevention, dispute resolution, and legal compliance.

Different information may be retained for different periods.

Where information is no longer required and no legal obligation or valid purpose requires its retention, we will take appropriate steps to delete it or otherwise dispose of it securely.

You may contact us to request deletion of your personal information, subject to applicable legal obligations and any lawful grounds for continued retention.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request information about the personal data we process about you.

  • Request correction or updating of inaccurate information.

  • Request deletion of personal information where applicable.

  • Withdraw consent for processing that relies on your consent.

  • Raise a privacy concern or submit a complaint.

  • Exercise other rights available under applicable Indian law.

Withdrawing consent does not affect processing lawfully completed before withdrawal. It may also affect our ability to provide certain services that depend on the relevant information.

To exercise a right, please contact us using the details provided below. We may need to verify your identity before acting on a request.

9. Children's Privacy

Our website is not intended to encourage children to provide personal information without appropriate legal authorisation.

Where applicable law requires parental or guardian consent for processing a child's personal data, we will follow the requirements that apply to our business and services.

If you believe a child has provided personal information to us in circumstances that require parental or guardian involvement, please contact us so we can review the matter and take appropriate action.

10. Third-Party Websites

Our website may contain links to third-party services, including payment providers and social media platforms.

These services operate under their own privacy policies and practices. Black Relic does not control the privacy practices of external websites, and we encourage you to review their policies before providing personal information directly to them.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our products, website features, business operations, technology, or applicable laws.

When we make changes, we will publish the updated policy on BlackRelic.in and revise the “Last Updated” date.

Where required by law, we will provide additional notice or obtain consent before implementing changes that require it.

12. Contact Us and Privacy Complaints

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us through the details below.

Brand: Black Relic
Website: https://BlackRelic.in
Privacy Contact Email: blackrelic@gmail.com
Customer Support Email: support.blacrelic@gmail.com

Please include sufficient information to help us identify your request, but do not send passwords, UPI PINs, or other sensitive authentication details.

We aim to handle privacy requests and complaints transparently and within the timelines required by applicable law.

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