Refund Policy

REFUND, RETURN & CANCELLATION POLICY

BLACK RELIC
Dark by Design. Different by Nature.

Last Updated: 1 October 2026

At Black Relic, we care about the details behind every order. Whether you choose one of our ready-made designs or create something personal, we want your experience to reflect the quality and care our brand stands for.

This policy explains how cancellations, returns, replacements, and refunds work for orders placed through BlackRelic.in.

1. Products Covered by This Policy

This policy applies to both categories of products sold by Black Relic:

Customised Products: Phone cases personalised or produced according to customer-selected designs, images, text, or other specifications.
Ready-Made Products: Phone cases featuring designs offered by Black Relic without individual personalisation.

The applicable conditions may differ depending on the product and the reason for the return or refund request.

2. Returns and Exchanges

Customised Products

Because customised products are created according to individual customer preferences, we generally do not accept returns or exchanges solely because a customer changes their mind, selects the wrong customisation details, or no longer wants the product.

However, this restriction does not apply where a product is defective, damaged, incorrectly supplied, materially different from the agreed specifications, or where a return, replacement, or refund is otherwise required by applicable law.

Customers are responsible for checking their selected phone model, design, spelling, images, and other customisation details before confirming an order.

Ready-Made Products

Ready-made products may be considered for return or exchange if they meet the conditions communicated on the relevant product page or confirmed by our support team.

Unless otherwise stated, products must be unused, undamaged, and returned with their original packaging and accessories.

Returns due to a change of mind are subject to the applicable product-specific return terms. Nothing in this policy limits a customer's statutory rights regarding defective, incorrect, misdescribed, or otherwise non-conforming products.

3. Damaged, Defective or Incorrect Orders

We take product quality seriously. If your order arrives damaged, defective, or different from what you purchased, please contact us as soon as reasonably possible after delivery.

To help us assess your request, please provide:

Your order number.
A description of the issue.
Clear photographs or a video showing the product and the reported problem.
Photographs of the packaging, where relevant.

Please retain the product and its packaging until we advise you on the next steps.

After reviewing your request, we may offer an appropriate resolution, including a replacement, repair, refund, or another remedy in accordance with applicable law.

We may request additional information where reasonably necessary to verify the issue. A reporting deadline or documentation request will not remove any rights available to you under applicable law.

4. Order Cancellation

Customers may request cancellation before production of their order begins.

To request cancellation, contact our support team as soon as possible and include your order number.

Once production, personalisation, or dispatch has begun, cancellation may no longer be available as a standard option. However, this does not limit any cancellation, refund, or other rights available under applicable law.

If your cancellation is approved and payment has already been collected, the eligible refund will be initiated through the original payment method wherever possible.

If Black Relic is unable to fulfil an order, we will communicate the available resolution and provide any refund required under applicable law.

5. Refund Eligibility

Refund requests may be considered in the following circumstances:

A product is delivered damaged or defective.
The wrong product, phone model, or design is supplied by Black Relic.
The product materially differs from its description or agreed specifications.
An eligible cancellation is approved.
An order cannot be fulfilled.
A refund is otherwise required under applicable law.

Refunds are not ordinarily provided for customised products solely because of a change of mind or incorrect personalisation details supplied by the customer.

All requests will be assessed fairly in light of the product, the circumstances, the information provided, and applicable consumer-protection requirements.

6. Return Shipping and Collection

Return-shipping arrangements will be assessed on a case-by-case basis, depending on the reason for the return, the nature of the issue, and the appropriate resolution.

Where a problem is attributable to Black Relic, such as an incorrect or defective product, we will communicate suitable return or collection arrangements and will not impose return-shipping costs on the customer where those costs should be borne by us under applicable law.

For other approved returns, any applicable shipping charges and responsibilities will be communicated before the return proceeds.

Please contact us before sending any product back. Unauthorised returns may delay processing.

7. Refund Processing Time

Once a refund has been approved, Black Relic will initiate the refund within the applicable processing period and in accordance with legal requirements.

Refunds will generally be issued to the original payment method wherever possible. The time taken for the funds to appear in your account may depend on your bank, card issuer, payment gateway, or other payment provider.

If a refund is delayed beyond the communicated period, please contact our support team with your order number.

8. Delivery and Undelivered Orders

If your order is delayed, marked as delivered but has not been received, or returned to the sender, please contact us with your order details.

We will review the available tracking information and coordinate with the relevant delivery partner where necessary.

If an order cannot be delivered or fulfilled, we will communicate the available options and provide any refund or other remedy required under applicable law.

9. How to Request a Return or Refund

To submit a request:

Contact us using the official support details listed on BlackRelic.in.
Include your order number and registered contact details.
Explain the reason for your request and provide supporting photographs or other relevant information where applicable.
Wait for our response and follow the return or collection instructions provided.

We aim to review requests fairly and communicate the next steps clearly.

10. Consumer Rights

This policy is intended to operate in accordance with applicable Indian laws, including the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020, as applicable.

Nothing in this policy excludes, restricts, or waives any consumer right or legal remedy that cannot lawfully be excluded or restricted.

Where applicable law provides a customer with a right to a return, replacement, refund, or other remedy, that right will prevail over any conflicting provision of this policy.